Sending the right message with form validation

Error messages. Those little things everyone hates to see. As designers, we like to design the best possible experience for getting users through the task at hand. But it's our job to put as much consideration into error states as we do the success flow. Any error messages we show to users should provide helpful … Continue reading Sending the right message with form validation

How we build empathy for our customers

In my last post, I wrote how we use interviews to learn about our customers. They allow us to ask them questions and in their responses we find insights and get inspired. In this post, I’d like to share some other ways we build empathy for the people using our products. Support RotationΒ πŸ’¬ It starts … Continue reading How we build empathy for our customers

Consistency isn’t just good for users; it’s good for us, too

As a Theme Wrangler, I'm a member of the team here at Automattic that builds, maintains and reviews the themes on WordPress.com. Right now we have over 380 themes available for folks to pick from. Each theme is its own little microcosm, a standalone bundle of files and functions. The differences between these themes can … Continue reading Consistency isn’t just good for users; it’s good for us, too