Exclusion by generalization

How often do designers struggle when presented with a new user interface? It may take us a few moments to read it, but because our cognitive muscle is so developed for these tasks it takes far less time than an individual that doesn't work in this industry. It's even harder when an interface was designed …

Keeping product assumptions in check

Assumptions can be difficult to overcome. Many times we don't even realize we're making them. As an experienced product designer, I find it easier to make these assumptions. They more easily creep into my work subconsciously because I have more knowledge and experience of "best practices" and "what worked before". So how can we keep …

Recruiting participants for remote user tests

I recently attended my first remote design sprint at Automattic. It ran over a two week period and  was attended by fellow designers, developers, data scientists, happiness engineers, and marketers. Together we created two prototypes and tested them out with real customers. I found the experience to be both rewarding and inspiring. We came up …

So Many Mountains

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