Let’s meetup

It's easy to keep adding features to a product based on the instincts or personal desires of the contributors. This usually results in features or flows that no one asked for or particularly needs. Most open source products tend to operate this way. Fortunately, as open source projects gain popularity, the folks building and using …

Fidelity matters

When trying to communicate a design idea in a work environment, it is essential that you do so in the most effective way possible for all parties involved. You want to be as clear and as purposeful as possible, and make sure the delivered message lends itself to meaningful feedback and action. How you communicate …

How we build empathy for our customers

In my last post, I wrote how we use interviews to learn about our customers. They allow us to ask them questions and in their responses we find insights and get inspired. In this post, I’d like to share some other ways we build empathy for the people using our products. Support Rotation 💬 It starts …

Can positive feedback be used in place of negative feedback?

Feedback is difficult, especially because we don't take it as a skill to be learned but we expect everyone to be already good at that. Even more, when we say feedback we often refer to negative feedback only. This is misleading because it doesn't just ignore positive feedback, but also assumes that it's the right …